Careers

As a leading online sample and market research consultancy, EMI enables hundreds of leading market research firms, agencies, and global brands to make better business decisions. Since 1999, we have delivered high-quality respondents for online quantitative research, while also offering survey programming, hosting, translation, and data processing.

EMI is proud to employ incredibly talented and driven individuals, and we are committed to maintaining our culture where every person is treated as an invaluable part of our team. Are you a high-energy, goal-oriented professional with an entrepreneurial spirit? Join the EMI team to put those skills to use!

Client Success Executive

As a Client Success Executive (CSE), you will be responsible for developing and nurturing strong client relationships, ensuring the smooth execution of projects, and driving operational excellence. This role demands a high level of attention to detail, a customer-service mindset, and the ability to collaborate effectively with cross-functional teams. The CSE is also the first point of contact for clients, managing escalations and addressing issues during project execution.

Key Responsibilities

Pre-Bid Consultation: Collaborate with the Account Executive during the pre-bid phase to understand client needs and contribute to proposal development.
Client Proposals & Quotations: Create tailored client proposals and quotations that balance individual client needs with company profitability and margin goals.
Project Profitability Management: Assist in managing overall project profitability, ensuring margin alignment with company standards.
Sample Plans & Pricing Structure: Develop and present efficient sample plans and pricing structures that meet client requirements while maintaining profitability.
Statement of Work: Lead the creation and client approval of Statement of Work (SOW) documents at project launch, ensuring all details are covered.
Internal Communication: Act as the liaison between the Sales and Research Management teams to ensure smooth communication and successful project execution during the field phase.
Client Follow-Up: Proactively follow up with clients via phone and email for project kickoffs, pricing discussions, issue resolution, and more.
Multi-Project Management: Serves as the first point of escalation/sales support for research managers for multiple client projects simultaneously, ensuring timelines are met and deliverables are achieved.
Client Relationship Development: Build and maintain strong client relationships, promoting retention and loyalty. Serve as the primary contact for project-related escalations and issues.
Project Closure: Collaborate with clients and the EMI team to complete all project closure processes, including invoicing.
Product Knowledge: Become an expert in EMI’s value propositions (e.g., Intelliblend, ROR, Panel Network) and tailor presentations to meet client needs.

Requirements

Education / Experience: Bachelor’s degree or 2+ years of relevant experience (business, marketing, finance preferred).
Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly to both internal teams and external clients.
Detail-Oriented: Strong attention to detail and organizational skills to manage multiple tasks efficiently.
Team Collaboration: Strong interpersonal skills and a proven ability to work effectively in a team environment.
Problem Solving: Strong analytical and critical thinking skills with the ability to proactively address challenges and identify solutions.
Motivation & Drive: High motivation to succeed in a fast-paced, dynamic environment.
Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Excel) and other web-based tools.

Why EMI?

At EMI, we foster a culture of teamwork, integrity, and continuous learning. As a Client Success Executive, you will have the opportunity to significantly impact our client relationships and company growth. This is a dynamic and rewarding role at a company with plenty of room for personal and professional growth!

Position Location

Corporate HQ – 8280 Montgomery Rd. Suite 200, Cincinnati, OH 45236

This role is eligible for a hybrid work schedule.

Sound like you? Apply by sending your resume to [email protected].