EMI Careers

 

 

CAREERS

As a leading online sample and market research consultancy, EMI enables hundreds of leading market research firms, agencies, and global brands to make better business decisions. Since 1999, we have delivered high-quality respondents for online quantitative research, while also offering survey programming, hosting, translation, and data processing.

EMI is proud to employ incredibly talented and driven individuals, and we are committed to maintaining our culture where every person is treated as an invaluable part of our team. Are you a high-energy, goal-oriented professional with an entrepreneurial spirit? Join the EMI team to put those skills to use!


Director, Business Development

About the Position: 

EMI is seeking a driven Director, Business Development to focus on and improve EMI’s annual growth. This individual will focus on delivering both new and scalable clients while also continuing to negotiate with high-touch clients for increased market share. A Director, Business Development is motivated by and takes pride in closing and starting business with the next future top client at EMI. A Director enjoys consulting with and exceeding the needs of a variety of companies through insights and research to build a program to scale continued growth. A Director sees high value in selling and is motivated to meet with as many prospects and/or clients as needed to negotiate further opportunities.

Position Location: Corporate HQ – 8280 Montgomery Rd. Suite 200, Cincinnati, OH 45236 or Remote

This role is eligible for a hybrid work schedule.

Responsibilities: 

  • Exceed assigned revenue goals comprised of a mix of new clients and growth high-touch client revenue.
  • Able to take a consultative approach to effectively probe and qualify needs to determine the best selling strategy for overall client/prospect program and individual project consultations.
  • Extremely knowledgeable in all aspects of EMI’s value propositions including strategic sample blending, IntelliBlend, Research-on-Research (ROR), Connector, SWIFT, and the EMI Panel Network, and can tailor custom presentations to an audience’s need.
  • Exceed weekly and monthly goals for conducting virtual or face-to-face presentations.
  • Travel 30% or more of the time to conduct in-person meetings with strategic accounts.
  • Represent EMI at market research conferences and identify key prospects at each event.
  • Build a sustainable prospect pipeline by balancing time spent targeting and qualifying a variety of retainable new client types.
  • Grow assigned growth high-touch clients that require additional face-to-face support, negotiate for additional opportunities, and accelerate growth by actively selling each submitted proposal.
  • Responsible for setting expectations and initiating the handoff process to an account manager when a new client achieves eligibility for transfer.
  • Adept at following guidelines in travel policy and able to manage administrative travel tasks
  • Assist marketing by providing feedback for the creation of marketing materials to assist the sales department.

Skills Needed: 

  • Bachelor’s degree and/or 2+ years of market research industry experience (online sample preferred)
  • Demonstrates excellent verbal and written communication skills with the ability to consult and convey information to internal and external customers in a clear and focused manner
  • Focused attention to detail and organization
  • High levels of persistence and determination
  • Strong interpersonal and team-building skills
  • Ability to solve problems with analytics and critical thinking
  • Highly self-motivated

Sound like you? Send your resume to [email protected].


Client Sucess Executive

About the Position: 

EMI is seeking an experienced sales and client services professional to work hand in hand with both our business development and delivery teams to ensure operational success across multiple global research projects for large and multinational clients.

As a Client Success Executive (CSE), you will have a direct impact on company annual revenue and growth. A CSE has a high attention to detail and is motivated by developing client relationships with a customer service orientation to ensure the highest level of satisfaction. This position works closely with the Research Management team, the Sales team, and other CSEs in an environment that fosters teamwork and integrity. Working within a team is of utmost importance in this role to ensure seamless execution of processes and procedures.

Position Location: Corporate HQ – 8280 Montgomery Rd. Suite 200, Cincinnati, OH 45236 

This role is eligible for a hybrid work schedule.

Responsibilities: 

  • Ability to effectively take part in pre-bid consultation collaboratively with Account Executive
  • Ability to create client proposals/quotations based on individual needs with a maintained focus on profitability and margin aligned with company standards
  • Aids in managing overall project profitability and margin
  • Creating efficient and effective sample plans and pricing structure for clients
  • Takes the lead on statement of work documents and approvals with client at time of project launch to ensure all details are buttoned up.
  • Responsible for leading internal communication between Sales and Research Management teams as projects are in field (identifying and addressing concerns prior to and during field time)
  • Follows up with clients when necessary, via phone and email (i.e., project kickoff calls, pricing conversations, problem-solving, etc.)
  • Ability to work on multiple projects at once and maintain timelines
  • Responsible for developing and maintaining client relationships that promote retention and increase customer loyalty by supporting the Account Executive and will be someone the client can contact if they have questions (first point of contact for project escalations/issues and will work to solve any issues that may rise while the project is live)
  • Works with client and EMI team to complete all project closure processes (including invoicing)
  • Extremely knowledgeable in all aspects of EMI’s value propositions including IntelliBlend, ROR, and Panel Network and can tailor custom presentations to an audience’s need.

Skills Needed: 

  • Bachelor’s degree and/or 2+ years industry experience (business, marketing, or finance preferred)
  • Demonstrates excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused, and concise manner
  • Focused attention to detail and organization
  • Strong interpersonal and team-building skills
  • Ability to solve problems with analytics and critical thinking
  • Function well in an open office environment
  • High motivation to succeed
  • Strong computer skills utilizing Outlook, Excel, and other web-based programs

Sound like you? Send your resume to [email protected].